Refund policy

Return & Replacement Policy

At Berkho, we are committed to delivering high-quality and authentic products. Please read our return and replacement policy carefully.

1. No Return Policy

Due to the spiritual and personal nature of our products (such as Rudraksha malas, bracelets, and other items), we do not accept returns once the product is delivered.

2. Replacement Policy (Only in Specific Cases)

We offer replacement only in the following situations:

  • You received a damaged product
  • You received a wrong product
  • The product is defective

3. Replacement Request Process

To request a replacement:

  • Contact us within 48 hours of delivery
  • Share:
    • Order Number
    • Clear unboxing video (mandatory)
    • Photos of the product

📌 Without an unboxing video, we will not be able to process replacement requests.

4. Replacement Approval

  • Once approved, we will arrange a replacement within 5–7 working days
  • In some cases, store credit may be provided instead of replacement

5. Non-Eligible Cases

Replacement will not be accepted in the following cases:

  • Change of mind
  • Slight color/texture variation (natural stones may vary)
  • Used or damaged by the customer
  • Request raised after 48 hours

6. Shipping Charges

  • If the issue is from our side → Shipping Charges Our Side
  • If not → Customer may need to pay shipping charges

7. Contact Us

For any return/replacement request, contact:

Berkho
Email: berkho.support@gmail.com
Phone: +91 9574707185